Reference

andara88 Privacy Policy: Your Data Path

Our Privacy Policy explains what we collect when you open an account, sign in from a phone, or use DANA and QRIS at the cashier.

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andara88 andara88 Privacy Policy: Your Data Path
CONTACT ROUTES

Where Privacy Questions Reach Us

A clear contact route helps when you need a privacy answer rather than a cashier status check. From your account, use the support path shown near account help and include your registered phone number, request type and any payment reference. We may ask for an identity check before discussing personal data, while you can still ask a general question without sending wallet credentials.

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Account access

If you cannot reach your account after phone verification, use the account help route and state whether the issue concerns stored details, a device signal or a cookie choice.

Wallet reference

For a DANA, OVO, GoPay or QRIS privacy question, provide the payment reference and status shown at the cashier; never send your wallet PIN or password.

Data request

Ask through the listed privacy contact route for access, correction or deletion. We will confirm the request scope and may verify your registered phone before responding.

HANDLING DETAILS

Six Practical Data Commitments

Privacy depends on small account steps being handled consistently. We separate sign-in checks from wallet credentials, record the reason for a request and keep a clear path for changes.

Account collection

When you open an account, we collect details needed for access, including your contact information and phone verification result. We use these details to identify the correct account and respond to requests.

Device signals

A phone or desktop session may provide device and connection signals used to keep account access consistent and detect unusual sign-in patterns. These signals are not your DANA, OVO or GoPay password.

Cookies

Cookies can remember a session, support account navigation and help us understand whether a page request completed. You can adjust cookie controls in your browser, though some account steps may then need repeating.

Payment records

Cashier records can include a QRIS reference, virtual account number, transfer status and processing time. We use them to match receipts, resolve failed steps and maintain an auditable payment trail.

Account protection

We may request phone verification before account access or before releasing personal data through support. This helps prevent another person from changing your details or receiving a copy of your records.

Retention and changes

We retain records only for the period needed for account service, security, dispute handling or legal duties. To request a change, correction or deletion, contact us with the relevant account detail.

Privacy Policy Questions Before Account Access

These answers address the questions we expect before you open an account or connect a local wallet. They cover the Privacy Policy, mobile use, payment references, cookies, retention and requests made through the account support path. If your situation is location-specific, access depends on local law.

The andara88 Privacy Policy covers account details, phone verification, device signals, cookies, support messages and payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account use.

Phone verification helps connect you to the correct account and reduces the chance of another person requesting your data. We may repeat the check before changing details or answering an access request.

No. The Privacy Policy allows us to handle transaction references, amounts, statuses and times for reconciliation, but your DANA, OVO, GoPay or QRIS password and PIN should not be sent to us.

Cookies may keep your session active and help an account page load correctly on a phone. Browser controls let you adjust them, but disabling some cookies can require another login or repeated account steps.

Yes. Use the privacy contact route shown through account support and describe the copy or correction you need. We may confirm your registered phone and ask for enough detail to locate the record.

We keep payment records for the period needed for account service, reconciliation, security, disputes or legal duties. A request can ask what remains stored and why, subject to applicable local requirements.

You can submit a deletion request through the listed contact path. We assess the request against account, security and legal needs, then explain which data can be removed and which records must remain.

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